1. Preliminary
By accepting a quotation or allowing services to commence, the Customer enters into a legally binding agreement with Movera Group Removalists (“the Company”). The Customer confirms full authority over all goods and persons involved. These Terms apply unless otherwise agreed in writing. The Company reserves the right to refuse or suspend services where safety, legal compliance, or operational risks arise. The Company may engage subcontractors while remaining bound by these Terms.
2. Quotations and Disclosure
All quotations are provided in good faith based on the information supplied by the Customer and are estimates only. The Customer must fully and accurately disclose all relevant details, including volume, access conditions, fragile items, and special handling requirements. Any inaccuracies, omissions, or misrepresentations may result in additional charges, delays, or refusal of service.
3. Packing and Protection
The Company provides standard protective materials including blankets and shrink wrap. These measures may not be sufficient for fragile, delicate, or high-value items. Additional protection such as bubble wrap, padding, or custom crating is recommended and may incur extra charges. Items packed by the Customer or not inspected by the Company are transported entirely at the Customer’s risk and may be excluded from any liability consideration.
4. Service Execution
The Company retains full discretion in determining the method and execution of services. All timeframes provided are estimates only and subject to change based on operational and external conditions. The Customer must ensure safe, legal, and reasonable access at both collection and delivery locations. Any delays, restricted access, or complications may result in additional charges. The Customer is solely responsible for conducting a final inspection of both the premises and the Company’s vehicle prior to departure to ensure no items are left behind, as no claims will be accepted once the vehicle has departed.
5. Removal Services
The Company operates as a professional removals provider but is not a common carrier. A Customer or authorised representative must be present at both collection and delivery. Any undisclosed, unusually heavy, or specialised items may be handled at the Customer’s risk and may incur additional fees. The Company reserves the right to decline transport of any item deemed unsafe or unsuitable.
6. Storage Services
Where storage is arranged, it may be facilitated through third-party providers. The Customer is responsible for arranging appropriate insurance for goods in storage. The Company accepts no liability for goods stored beyond 24 hours unless expressly agreed in writing.
7. Payments
A minimum service charge equivalent to two (2) hours applies to all bookings. Additional charges, including call-out fees and fuel surcharges, may apply depending on distance and service requirements. All payment terms will be communicated prior to service and must be adhered to in accordance with the agreement.
8. Liability
The Company is not an insurer of goods and Customers are strongly advised to obtain independent insurance. Liability, where applicable, is strictly limited to the reasonable cost of repair or
second-hand replacement value. Any item valued over $1,000 must be declared in writing prior to service commencement. Failure to declare such items releases the Company from any liability associated with loss or damage.
9. Unforeseen Circumstances
While every reasonable effort is made to adhere to agreed schedules, delays may arise due to circumstances beyond the Company’s control, including but not limited to traffic conditions, weather events, mechanical breakdowns, or workforce issues. In such cases, the Company will take reasonable steps to minimise disruption and will communicate with the Customer to provide updates and solutions.
10. Shared Load Services
Where services involve shared transport with multiple customers, scheduling is influenced by the requirements of each job. As such, specific loading, transit, and delivery times cannot be guaranteed. The Company will, however, make all reasonable efforts to coordinate services efficiently and keep Customers informed of any changes.
11. Disputes
Any claims or disputes must be raised in writing within 24 hours of service completion to enable prompt investigation. These Terms and Conditions are governed by the laws of New South Wales, Australia.
12. General
These Terms constitute the entire agreement between the Customer and the Company and supersede all prior communications, whether written or verbal, unless expressly agreed otherwise in writing.
13. Fuel Price Adjustment
Fuel-related charges may be adjusted where there is a significant and demonstrable increase in fuel prices across the market due to national or global events beyond the Company’s control. Any such adjustment will be applied reasonably and transparently.
14. Storage Default
In the event of non-payment of storage or related fees, the Company reserves the right to exercise its legal rights, including the disposal or sale of goods, in accordance with applicable legislation.
15. Deposit and Payment Terms
A deposit is required to secure all bookings. The remaining balance must be paid in full either within one (1) hour after completion of unloading at the delivery address, or for fixed-rate moves, no later than completion of loading at the pickup address.
16. Acceptance
By engaging the Company’s services, the Customer acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.
17. Contact Consent
By providing contact details, the Customer consents to being contacted by the Company in relation to services, unless they formally opt out in writing.
